Customer charter

The heart of our business is based in a complex industry, where the nature of insurance means there will always be instances of rejected claims and, therefore, a certain level of dissatisfaction. We understand this, but equally we understand that a good experience is vital to the ongoing relationship we want to have with our customers.

This Customer Charter will outline where we are committed and focussed in delivering great service for our customers. It is an ever-evolving Charter, which we will look to update on a regular basis, based on your feedback:

We are committed to listening to our customers

We may not always get it right, but we are committed to putting it right

We strive to deliver you a better service

 Any concerns about our service?

We really do hope you have a great experience with Protect Your Bubble. However, we understand there may be times where our service levels may fall short. If you feel we have not lived up to your expectations please see below for information on how to complain.

Find out how to complain

If you simply want to give us your feedback, you can do so by emailing We may ask for your permission to publish feedback we receive for Marketing purposes.

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