Claiming on your policy

If you need to claim for the loss or theft of your gadget, you will also need to:

  Tell your network provider as soon as you can so they can block your device and SIM card – we may ask for evidence of this to support your claim. We only pay for unauthorised network charges up to 24 hours after you discover the loss or theft – if you don’t tell your airtime provider within 24 hours you will be responsible for any further charges.
  Tell the police as soon as you can – we will ask you to provide the police reference number before we will pay your claim
  Report the incident to the place where you think it occurred, or where your gadget is most likely to be handed back to – we may ask you to provide the details of this and actions you have taken to try to recover your gadget