How do I make a complaint?

Gadget Insurance

Q. How do I make a complaint?

If something’s not gone as smoothly as you expected, please get in touch and we’ll do our best to resolve the matter as quickly as possible.

We will always try to be fair and reasonable. If you believe we have not provided you with a satisfactory level of service, please tell us so that we can do our best to resolve the problem. The easiest way to contact us is to call us on 1890 818 040. Lines are open Monday to Friday, 8am to 8pm, and Saturday and Sunday, 9am to 6pm. We will do everything possible to ensure that your query is dealt with promptly.

Alternatively, you can email complaints@protectyourbubble.com or write to:

Quality Assurance Manager,
Assurant General Insurance Limited,
Protect Your Bubble, PO Box 12161
53 West Park Industrial Park
Park West Road
Dublin 12 

  Please quote your mobile phone number in any correspondence.

Lifestyle Services Group handle all queries and complaints on behalf of the insurer.

If you are not happy with our decision you can, within 6 months of our final decision, refer your complaint for an independent assessment to:

Financial Ombudsman Service,
South Quay Plaza,
183 Marsh Wall,
London,
E14 9SR
Tel: 0845 080 1800 / 0845 080 1800,
Email: complaint.info@financial-ombudsman.org.uk
Web: financial-ombudsman.org.uk

The Financial Ombudsman Service is an independent body that arbitrates on complaints about general insurance products. It will only consider complaints after you have been provided with written confirmation that the internal complaints procedure has been exhausted.

Nothing in these terms, including referral to the Financial Ombudsman Service affects your statutory rights.

You can also register a complaint with the European Union’s Online Dispute Resolution platform (or ODR). Their website is http://ec.europa.eu/consumers/odr/. The ODR will simply pass your complaint to the Financial Ombudsman Service.