For annual paying customers we will send you an email one month before your policy is due to expire. You will be able to renew your policy via a renew link in the email. For those email addresses which return an undeliverable message, we will then send a renewal letter which will tell you how to renew.
For customers who pay by monthly Direct Debit, we will send you an email about a month before your cover is due to expire, which will tell you that your cover will continue automatically unless you decide to cancel.
First of all, please check this did not go into your spam or junk filter. If there is still no sign of it, then your email may have bounced. However, we receive notification of any emails that do bounce, and these will be fulfilled by letter.
You can pay for your renewal via a number of payment options, which include Direct Debit, Credit Card, or PayPal.
For annual customers, you can change your insured gadgets via the renew link in the emails. Once you click on this link you will be taken to a page where you will have the option to change them.
For customers who pay monthly by Direct Debit, call our team on 1890 818 040. They will change your policy and adjust your
Adding more gadgets to your policy could give you a discount. Insuring 2 gadgets gives you a 10% discount and 3 or more gadgets will give you a 15% discount.
Once you have renewed your policy, you will receive a new Certificate of Insurance in the post. You will not receive a booklet of the terms and conditions again as they remain the same, but you will be able to access them via a link in the confirmation email you would have received, or via the website if you need to. You can find the terms and conditions in the Gadget section of the website, to the top right hand side of the page.
Please note, that you will not be able to take out insurance again for any items which had previously been insured by us that are now over 12 months old.
As long as you renew your policy before your cover expires, your terms and conditions will remain the same as when you first took out the policy with us. If you need to refer to the latest terms and conditions you can do so here. You will find previous sets of terms and conditions if you click on Previous versions, these are date stamped so that you can find the terms and conditions which applied when you first bought your policy.
Although we set ourselves high standards, if we do not meet your expectations and you are not satisfied in some way we would like to know. If you follow the guidelines below, your complaint will be dealt with in the most efficient way possible.
Step 1 – Contact: The Quality Assurance Manager, Assurant General Insurance Limited, PO Box 1216153 West Park Industrial Park, Park west Road, Dublin 12 , or telephone 1890 818 040, email: firstname.lastname@example.org
Step 2 – If you are still not satisfied with the way your complaint has been dealt with, you can ask the Financial Ombudsman Service to review your case. You can contact them at the following address: South Quay Plaza, 183 Marsh Wall, London, E14 9SR. Telephone Number: 0845 080 18002. In order for the Financial Ombudsman Service to review your case, you must send your complaint to them within 6months of the date of our final correspondence to you. This procedure will not affect your rights to take legal action.