How do I make a claim?

Step 1

Tell us about any claim as soon as possible and within 28 days of discovery of the loss, theft, breakdown or damage. If your gadget was lost or stolen, you will also need to:

Step 2

Make your claim within 28 days of discovering the incident by:

Step 3

A claims representative will walk you through the simple claims process and tell you what information and documents you will need to provide for us to assess your claim, like your proof of ownership or police reference number.

Step 4

Pay your excess and sit tight while we either repair your gadget or send you a replacement. Your excess will need to be paid before we can settle your claim.

Cookies remember you so we can give you a better online experience.
By using this website, you are agreeing to our cookie policy. Find out more about cookies.